Event Sales Specialist

Job Title: Event Sales Specialist
Employer: Sheraton Grand Hotel
Location: Dubai

Duties
• Ensure correct application of Event Enquiry procedure. Timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry)
• To develop a good knowledge of Opera, ISAC and other Starwood systems in order to be competent in monitoring and evaluating availability
• Identify operational limitations and sell only what we advertise and can effectively manage operationally
• Traces to be set for every enquiry after a maximum of 24 hours & ensure trace report is completed on a daily basis.
• Compile Contracts for all Events associated business for authorized Hotel signatory
• Work closely with the Sales Team to action enquiries and convert business
• Actively use TEAMHOT as a means of referral, achieving agreed targets & work to exceed preset targets
• Actively use SPP as appropriate & acquire full knowledgeable understanding of the program
• Complete Exit interviews during the debrief with Events Clients
• Prepare BEO’s for all Events and follow up with the operational teams to ensure a smooth delivery of the services as confirmed to the client
• Cooperate with the finance department in preparing the invoice of events and review the invoice with the client wherever that is possible
• Monitor and update external (online) lead channels such as StarCite and C-vents at all times.
• Attend daily events briefing providing accurate updates on details of bookings and enquiries
• To attend weekly sales and/or revenue strategy meeting chaired by the Revenue Manager when requested to attend
• To ensure tentative business block information is updated on a monthly basis & provide accurate updates to the Associate Director of Sales to present at the revenue strategy meeting
• Ensure regular updates in Opera on specific bookings within the 30/60/90 timeframe are provided in order to assist Revenue Manager in accurate forecasting
• Effectively manage time ensuring the completion of all pre-set tasks on a daily basis.
• To participate in departmental and Marriott courses as required
• Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department
• Must demonstrate an awareness of the importance of body language in communication and interaction with others
• Take part in special projects as directed by the (Assistant) Director of Sales

REQUIREMENTS

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
• Previous experience in an international 5 star business hotel in the UAE
• Able to multi-task and work with deadlines under high pressure
• Excellent communicator and listener

QUALIFICATION STANDARDS
We do expect that you do have the experiences/ behaviors below. You:
• Totally embrace the philosophy of guest and customer service and own the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of internal and external customers;
• Are detail oriented and hands on;

How to Apply:
Please Apply Online