Telephone Operator Job Vacancy at Sheraton Grand Hotel Dubai

Job Title: Telephone Operator
Location: Dubai
Employer: Sheraton Grand Hotel, Dubai


POSITION PURPOSE
To develop a thorough knowledge of the Front Office department’s operation and to work close with the other departments of the Hotel.
Keep telephone operator equipment (switchboards, faxes, photocopier, etc.) in excellent functional condition at all times.
Monitor, Control and ensure consistent proper communication of emergency situations to the hotel department heads.
Handling all normal duties related to the telephone department and SG program in line with Sheraton Brand Standards.
ESSENTIAL FUNCTIONS
Ensure that services provided are in harmony with our Sheraton core values.
Ensure that our guests receive an on brand personalized experience over the phone.
Acknowledge and recognize SPG members and deliver the appropriate welcome over the phone.
Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection.
Live the Sheraton Brand Differentiators (Sheraton Sweet Sleeper Bed, Sheraton Fitness by EXOS, Sheraton Social hour, Sheraton Link by Microsoft and Sheraton Club).
100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our guests.
Ensure strong knowledge of: (knowledge test results to reach 85% or above)
SPG

How to apply:
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Executive Club Lounge Supervisor Job Vacancy in Dubai at The Ritz-Carlton

Job Title: Executive Club Lounge Supervisor
Location: Dubai
Employer: The Ritz-Carlton

Job Summary

     Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

How to Apply:
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Jobs at Sheraton Grand Hotel Dubai

Job title: Bell Captain
Employer: Sheraton Grand Hotel
Location: Dubai


ESSENTIAL FUNCTIONS

- Ensure that the bellmen delivers a warm arrival experience (Welcome module) to the guest as per the Sheraton Brand Standard.
- Ensure that bellmen follows the 5:10 rule at all time.
- Ensure that bellmen deliver the luggage to the room within 10 minutes upon arrival and brings down within 10 minutes upon departure.
- Ensure that luggage storage and inventory security measures are met at all time.
- Responsible for training new members of the bell team in accordance with Sheraton Brand Standards and all relevant SOPs.
- Coordinate daily activities of bellman including completion of Bellman Daily Checklist, organization of bag storage area, porterage, group arrival/departure information, cart maintenance.
- Responsible for coordinating bellman positioning in the lobby and at Front Desk/ Elevator bays.

How to Apply:
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Front Desk Agent Job Opportunity at La Ville Hotel & Suites CITY WALK

Job title: Front Desk Agent
Employer: La Ville Hotel & Suites CITY WALK, Dubai
Location: Dubai



Job Summary

     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

How to Apply:
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