05/09/17 ~ Middle East Jobs

Rooms - Club Lounge Supervisor

Job title: Rooms - Club Lounge Supervisor
Employer: The Ritz-Carlton Abu Dhabi
Location: Abu Dhabi

Job Summary

Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs/any package inclusive rates, etc. Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language.

How to apply:
Please Apply Online

Roomes - Guest Services - Bellman

Job title: Roomes - Guest Services - Bellman
Employer: The Ritz-Carlton Abu Dhabi, Grand Canal
Location: Abu Dhabi

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

How to Apply:
Please Apply Online

Sales Executive

Job Title: Sales Executive (EBC)
Employer: JW Marriott Marquis Hotel
Location: Dubai

JOB SUMMARY
Maximizes revenue through increased bookings across all segments of the hotel. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs.

CANDIDATE PROFILE
Experience
Previous experience within a sales administration environment and EBC office
Sales and co-ordination experience with relevant comparable market
Strong administrative and interpersonal skills
Understanding of sales data and its use
Proven record of sales achievement
Is proactive
Keyboard skills and computer input
Skills and Knowledge
Good selling skills and understanding of sales processes; can bring a sale to closure
Possesses excellent telephone sales skills
Good customer development and relationship management skills
Knowledge of all Marriott Lodging products, cultures and brand strategies
Basic understanding of need time strategy as developed by Revenue Management
Knowledge of contractual agreements and legal implications
Knowledge of food trends, food and beverage composition and menu planning
Good sales skills to upsell products and services
Ability to manage and balance group and local business
Basic Knowledge of group business
Ability to implement successful sales strategies for multiple properties
Knowledge of operations and associated challenges for all brands
Effective decision making skills

How to Apply:
Please apply Online

Lifeguard

Job title: Lifeguard
Employer: JW Marriott Marquis Hotel
Location: Dubai

JOB SUMMARY
Ensure the safety of all guests using the pool and pool areas & adhered to guideline set on Safety and hygiene. Keep the area clean and well maintained. Ensure water hygiene and safety standards are met with basic equipment.

CANDIDATE PROFILE
Experience:
Minimum 2years of experience in the same field
Skills and Knowledge
Good oral and written communication skills in English
Able to get on well with people from many different backgrounds
Able to work under pressure at times
Ability to be versatile
Able to do shift work
Well presented
Clear speech
Must be able to work in extreme heat
Good general health
Ability to carry weights
Energetic
Self-motivated - able to work on their own
Good eye sight
Good physical health
Education or Certification
Min. 21 years of age
Qualified with lifeguard and first aid certificate
Excellent swimmer
Minimum HSLC or above
To have worked in hotels before as a lifeguard
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

Essential Functions
To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
To be responsible for the safety and well-being of all Hotel guests and Club members using the swimming pool, Jacuzzi and surrounding facilities.
To be responsible for the cleanliness and maintenance of all areas and equipment.
To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the swimming pool, Jacuzzi, pool bar and surrounding facilities, together with the services available and to promote and sell memberships.
To control the use of the facilities and ensure that un-authorized persons are not permitted to enter and use the swimming pool facilities unless they are a Hotel guest or Club member.
To liaise with the pool bar associates and waiters/waitresses in providing food and beverage service to Hotel guests and Club members and to assist the Food & Beverage Department when setting up for pool-side functions.
To liaise with the Recreation Manager/Supervisor in setting up and running a time table of swimming lessons, aqua aerobics etc. and to help organize special events i.e. swimming gala etc.
To keep daily record books and log all information such as pool test results, accident reports, complaints, maintenance requirements etc.
To provide first aid treatment in the event of any accident or injury to a guest or Club member.

How to apply:
Please Apply Online

Spa Receptionist

Job title: Spa Receptionist
Employer: JW Marriott Marquis Hotel
Location: Dubai

JOB SUMMARY
Be responsible for access control, daily sales and guests needs i.e. locker keys, towel and bookings. Update all reports and databases as needed.

CANDIDATE PROFILE
Experience:
Minimum 2 years of experience as a receptionists, preferably in spa
Skills and Knowledge
Good oral and written communication skills in English
Able to get on well with people from many different backgrounds
Able to work under pressure at times
Ability to be versatile
Able to do shift work
Computer literate (intermediate)
Basic mathematical skills
Conflict handling
Well presented
Clear speech
Good general health
Energetic
Self motivated - able to work on their own
Education or Certification
Min. 21 years of age
Minimum HSLC and any other specialization
To have worked in hotels before as receptionist.
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

Essential Functions
To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
To be responsible for the cleanliness of all areas within and around the Reception area including the juice bar.
To welcome prospective members in a professional and courteous manner, providing them with a full explanation and orientation of the Club’s facilities, services and to promote and sell memberships.
To be responsible for the control and handling of all telephone enquiries in a professional and competent manner according to the “Reception Daily Operating Procedures”.

How to apply:
Please Apply Online

Spa Attendant

Job title: Spa Attendant
Employer: JW Marriott Marquis Hotel
Location: Dubai

Qualifications

JOB SUMMARY
Ensuring the Spa & club is clean and tidy at all times with enough guests supplies

CANDIDATE PROFILE
Experience:
Minimum 2years of experience in hospitality industry preferable in spa field
Skills and Knowledge
Good oral and written communication skills in English
Able to get on well with people from many different backgrounds
Able to work under pressure at times
Ability to be versatile
Able to do shift work
Well presented
Clear speech
Must be able to do hard physical work
Good general health
Ability to carry weights
Energetic
Self-motivated - able to work on their own
Basic Health and Fitness Knowledge
Basic knowledge of Exercise executions
Basic Knowledge in Aerobics
Ability to operate and maintain Exercise Machines and equipment’s
Ability to Swim is an advantage
Education or Certification
Min. 21 years of age
Basic Schooling
To have worked in hotels before
Basic computer skills will be great

SPECIFIC DUTIES :The following are specific responsibilities and contributions critical to the successful performance of the position:
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share.

Essential Functions

To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
To welcome prospective members in a professional and courteous manner, providing them with a full explanation of the gym’s facilities, equipment, services and to promote and sell memberships.

How.to Apply:
Please Apply Online

Recreation Attendant

Job Title: Recreation Attendant
Employer: JW Marriott Marquis Hotel
Location: Dubai

JOB SUMMARY
Ensuring the Spa & club is clean and tidy at all times with enough guests supplies

CANDIDATE PROFILE
Experience:
Minimum 2years of experience in hospitality industry preferable in spa field
Skills and Knowledge
Good oral and written communication skills in English
Able to get on well with people from many different backgrounds
Able to work under pressure at times
Ability to be versatile
Able to do shift work
Well presented
Clear speech
Must be able to do hard physical work
Good general health
Ability to carry weights
Energetic
Self-motivated - able to work on their own
Basic Health and Fitness Knowledge
Basic knowledge of Exercise executions
Basic Knowledge in Aerobics
Ability to operate and maintain Exercise Machines and equipment’s
Ability to Swim is an advantage
Education or Certification
Min. 21 years of age
Minimum HSLC passed
To have worked in hotels before
Basic computer skills.

How to Apply:
Please Apply Online

Front Office Manager

Job title: Front Office Manager
Employer: The Abu Dhabi EDITION
Location: Abu Dhabi

Description
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar!

But to create this magical experience, we need you.

EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Qualifications

JOB SUMMARY
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
CORE WORK ACTIVITIES
Leading Guest Services Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

How to Apply:
Please apply Online

Housekeeping Manager

Job Title: Housekeeping Manager
Employer: The Abu Dhabi EDITION
Location: Abu Dhabi

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience
• High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Inspects guestrooms on a daily basis.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

How to Apply:
Please Apply Online

Guest Experience Manager

Job Title: Guest Experience Manager
Employer:The Abu Dhabi EDITION
Location: Abu Dhabi

JOB SUMMARY

Responsible for supporting the hotel operation in the role of Manager on Duty for driving Owner and Guest Relations at the hotel, and for analyzing key metrics to help improve overall guest satisfaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction. Communicates trends in data to resort leaders. Engages all departments in resort operations to ensure plans and actions are in place and current in order to meet the needs and expectations of Owners and Guests. Acts as the “Service Champion” for the resort and seeks out opportunities to enhance the guest experience in all areas of the resort.

CANDIDATE PROFILE

Education and Experience
• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major..

CORE WORK ACTIVITIES

Managing Guest Relations Functions
• Manages the Guest Relations function and partners with GM, Leadership team and managers to address, respond and resolve all guest issues while guests are still in-house.
• Supports operations of resort by managing owner and guest relations, and analyzes key metrics to help improve overall guest satisfaction.
• Assists the GM & Director of Operations in resolving and responding to guest issues received through correspondence or submitted through Owner Services, the Guest Satisfaction Survey, the Customer Relations and Communications group or the Guest Relations group.
• Follows-up with guests who expressed a concern/issue to ensure complete satisfaction; composes response letters and tracks in the appropriate system(s).
• Performs daily resort inspections to include a combination of common areas, amenities, outlets, and guest units. Documents the condition of these areas and shares with appropriate leadership.
• Coordinates Manager on Duty efforts for the entire week ensuring the resort has proper coverage on all shifts throughout the week.

How to Apply:

Please Apply Online

Housekeeping Attendant

Job Title: Housekeeping Attendant
Employer: JW Marriott Marquis Hotel
Location:Dubai

Job Summary

Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language.

How to Apply:
Please apply Online

Assistant Housekeeping Manager

Job Title: Assistant Housekeeping Manager
Employer: JW Marriott Marquis Hotel
Location: Dubai

Job Summary

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

How to Apply:
Please Apply Online

Front Office Supervisor

Job Title: Front Office Supervisor
Employer: La Ville Hotel & Suites CITY WALK,
Location: Dubai, UAE

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

How to Apply

Please Apply Online

Front Desk Team Leader

Job Title:.Front Desk Team Leader
Employer: JW Marriott Marquis Hotel
Location: Dubai

JOB SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications. Responsible for on-the-job training for all new Front Desk Agents.

SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports - 0
Titles of Direct Reports – 0
CANDIDATE PROFILE
Experience:
Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Outgoing personality and outstanding guest service skills.
Knowledge of local area, local attractions, entertainment and landmarks
Knowledge of hotel room types, layouts and features

How to Apply:
Please Apply Online

Front Desk Agent

Job Title: Front Desk Agent
Employer: The Ritz-Carlton
Location: Dubai

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.

How to Apply:
Please Apply Online

Housekeeping Supervisor

Job Title: Housekeeping Supervisor
Employer: Lapita, Dubai Parks and Resorts
Location: Dubai

Qualifications

JOB SUMMARY Maintaining and supervise an efficient cleaning and servicing operation to rooms, bathrooms, corridors, Public Areas and service areas as allocated. To make sure all rooms are cleaned, inspected and maintained up to Marriott standards and guest satisfaction. Training and developing the other housekeeping associates, maintaining costs within the department and to obtained the highest possible and balanced Brand Standard audit certification and departmental productivity.

Business Results
Balanced Scorecard Results: Implements strategies and executes activities to drive and continuously improve financial results, guest satisfaction, and human capital index and market share.

Essential Functions
To be changed and ready for work at appointed time as shown on Rota. Ensuring your uniform and badges are worn as to Hotel Standard. If you are sick, ring in before duty commences and speak to the Housekeeping supervisor, assistant Housekeeper
To sign for any keys you may have and to be responsible for that key during your shift. Never loan your key to anyone, even a work colleague. Return and sign key back in before leaving the hotel.
To conduct departmental opening up / closing down procedures according to shift allocation.
To systematically check all bedrooms (departures, stays, ready vacant rooms) to ensure they have been cleaned and serviced to brand standards
To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards
To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms.

How to Apply:
Please Apply Online

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