Valet -Driver Jobs at Sheraton Sharjah Beach Resort & Spa

Job Title: Valet -Driver
Employer: Sheraton Sharjah Beach Resort & Spa
Location: Sharjah


Job Summary

     Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any security or safety problems. Re-route traffic when parking facility reaches maximum capacity and ensure staff is informed. Unlock/open and close/secure parking facility. Communicate parking procedures to guests/visitors. Document and report all vehicle incidents (i.e., damages, accidents). Review shift logs/daily memo books and document pertinent information in logbooks. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

How to Apply:
Please Apply Online

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Guest Relations Agent Job Vacancy at The Ritz-Carlton

Job Title: Guest Relations Agent
Employer: The Ritz-Carlton
Location: Dubai


Job Summary

     Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

     Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support

How to Apply:
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Butler Job Opportunity at The St. Regis Abu Dhabi

Job Title: Butler
Employer: The St. Regis Abu Dhabi
Location: Abu Dhabi-
Job Summary

   
The Butler attends to every guest’s needs and wants. Butler is responsible for the quality of every guest’s stay and welcoming the guests and makes them feel at home. Setting up guests rooms prior to arrival, checking in/out guests and upkeep the quality throughout their stay. Work closely with Housekeeping, Front Office and In Room Dining (IRD). Butler has to be very knowledgeable about all aspects of the hotel.

How to Apply:
Please Apply Online

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Front Desk Agent Job at JW Marriott Marquis Hotel Dubai

Job Title: Front Desk Agent - Russian, German and French Speakers
Location: Dubai
Employer: JW Marriott Marquis Hotel

Job Summary

     Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

How to Apply:
Please Apply Online

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Jobs at JW Marriott Marquis Hotel Dubai

Job Title: Front Desk Team Leader
Location: Dubai
Employer: JW Marriott Marquis Hotel

Job Summary
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications. Responsible for on-the-job training for all new Front Desk Agents.

Experience:
Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential

Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Outgoing personality and outstanding guest service skills.
Knowledge of local area, local attractions, entertainment and landmarks
Knowledge of hotel room types, layouts and features
Ability to use Opera, Micros & MARSHA System and other operating systems
Knowledge of Guest Response Tracking Software / Guest ware
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Deliver trainings

Education or Certification
Good level of English essential

How to Apply:
Please apply Online

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Rooms Controller Job Vacancy in Dubai at JW Marriott Marquis Hotel

Job title: Rooms Controller
Employer: JW Marriott Marquis Hotel
Location: Dubai

Qualifications

Job Summary
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Experience:
Ideally will have experience in a similar supervisory position within front office department.

Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Problem Solving and Complain Handling
Leadership
Multi-Tasking
Strong organizational and time management skills
OPERA, MARSHA, IMS, Virtual Concierge, Microsoft Office and other operating
systems

Education or Certification
Good level of English essential

How to Apply:
Please Apply Online

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