Job Title: Restaurant Manager
Employer: Sheraton Grand Hotel
Location: Dubai

Duties
• Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet;
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes scheduling and directing team members in their work assignments;
• Interact positively with customers promoting hotel facilities and services, resolving problems to the satisfaction of involved parties;
• To manage implementation of revised or new Sheraton standards in product;
• To provide regular feedback on progress/reports/magazines within the industry and how new concepts may be applied to our product;
• To generate new ideas for service and products that will maintain a competitive and leading edge over our Competitive set;
• To be proactive in prospecting / creating new Restaurant business;
• To actively contribute to the creation of venues bringing people together, generating connections that seal deals and embody truly interactive areas through branded F&B experiences;
• To contribute to the creation of venues bringing people together, generating connections that seal deals and embody truly interactive areas;
• Organize special events in the restaurant maintaining communication with all departments to ensure customer service needs are met;


In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel such as provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.

REQUIREMENTS

QUALIFICATIONS:
- Minimum 2 years experience as a Restaurant Manager;
- Currently Restaurant Manager in a high-volume standalone Restaurant or in a high-volume Hotel Restaurant;
- Previous experience in a Hotel All-Day-Dining Restaurant (as Supervisor/Assistant Venue Manager/Venue Manager) is a plus;
- Outgoing personality, excellent communication skills with a friendly, approachable yet resolute persona;
- Proven record of generation of new ideas for service and products that will maintain a competitive and leading edge over the competitive set;

How to Apply
Please Apply Online
Job title: Spa Attendant - Female Public Area Attendant
Employer:  Sheraton Grand Hotel
Location: Dubai

Duties
• Set up and close down the spa as per the brand standards set down by Shine Spa and Hotel, using relevant checklists.
• Carry out a regular walk through of the entire spa to ensure cleanliness, working facilities, adequate stock levels of guest amenities and linens, removal of dirty linen, candles lit and checking flower displays.
• Ensure client lockers are turned around quickly with the appropriate amenities and presentation.
• Removal of dirty linen from the spa without disturbing the client experience, delivering it to the relevant housekeeping area.
• Maintain the cleanliness and adequate stocking of the therapist preparation areas.
• Liaise with relevant F&B outlets to receive refreshments for the spa ready for opening and refreshing throughout the day.
• Aid therapists in setting up for treatments and clearing away after.
• Courtesy to guests at all times offering assistance where required.
• Maintain a good knowledge of treatments and services offered in the spa to assist with guest enquiries.
• Attend to guests in both the relaxation and waiting areas ensuring that they are comfortable as well as offering refreshments.
• Support reception by taking guests’ shoes and guiding to changing rooms, as well as pointing out the location of heat experiences and relaxation areas and explaining their use.


REQUIREMENTS

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
• Must be able to assist guests with inquiries
• Must be able to speak and write in English
• Must be able to speak and write in a language any other than English


QUALIFICATION STANDARDS
We do expect that you do have the experiences/ behaviors below. You:
• Previous experience in 5 star international business hotel in the UAE
• Totally embrace the philosophy of guest and customer service and owns the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of our customers;
• Are detail oriented;
• Thrive on pride of work and its product;
• Play as a team to achieve common goals;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Demonstrate self-confidence, energy and enthusiasm;
• Have a strong ability to learn skills, retain and demonstrate learning;
• Uphold ethical business practices.

How to Apply
Please Apply Online
Job Title: Laundry Valet
Employer: Sheraton Grand Hotel
Location: Dubai

ESSENTIAL FUNCTIONS
- Picks up the call for laundry pick-up / delivery using specified terminology and gathers all the required information in a polite and unhurried way.
- Records all the pick-up / delivery details in the call registery per the specific format.
- Enters the guest room after following all the requisite steps as per Sheraton brand standards.
- Picks –up / delivers the garments from the guest following all the specified steps, hence providing memorable experience to the guest.
- Records all the pick-ups / deliveries personnaly assessed properly in the valet movement sheet.
- Keeps the pigeon holes in a neat and organized way at all times.
- Hands over the status of laundry from all guest rooms to the next shift accurately.


SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
- Able to work under pressure
- Excellent leadership and interpersonal and communication skills.
- Flexibility to respond to a range of different work situations

REQUIREMENTS

QUALIFICATION STANDARDS
Previous experience in the same position in a large 5 star business international hotel chain;
We expect that you do have the experiences/ behaviors below. You:
Have the ability to effectively communicate with other departments;
Embrace and value operational guidelines and brand standards;
Possess superior analytical skills;
Have the ability to plan and prioritize in order to achieve deadlines;
Have the awareness of maximizing the returns to all stakeholders;
Are adaptable to the ideas of different cultures, settings and situations;
Enjoy working in a team setting;
Do build lasting relationships with internal and external customers;
Have immaculate personal presentation e.g. grooming and conversational ability;
Demonstrate effective problem solving skills and analysis of issues and trends, in order to develop and apply appropriate strategies;
Have knowledge of hotel computer systems and other IT related applications;
Uphold ethical business practices.

How to Apply:
Please apply Online
Job Title: Executive Housekeeper
Employer: Sheraton Sharjah Hotel
Location: Sharjah


The successful Executive Housekeeper who has the luxury touch, directs and controls all housekeeping operations and the staff of the housekeeping department and is responsible for the housekeeping function within the facility. Oversee the actual day-to-day cleaning responsibilities. First line of defense if a problem arises within the housekeeping function

REQUIREMENTS

Hospitality experience in 5 Star Hotels is a must.
UAE experience is a big plus


DEPARTMENT

Housekeeping

LOCATION

Sheraton Sharjah Beach Resort & Spa, Sharjah, UAE

How to Apply:
Please Apply Online
Job Title: Event Sales Specialist
Employer: Sheraton Grand Hotel
Location: Dubai

Duties
• Ensure correct application of Event Enquiry procedure. Timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry)
• To develop a good knowledge of Opera, ISAC and other Starwood systems in order to be competent in monitoring and evaluating availability
• Identify operational limitations and sell only what we advertise and can effectively manage operationally
• Traces to be set for every enquiry after a maximum of 24 hours & ensure trace report is completed on a daily basis.
• Compile Contracts for all Events associated business for authorized Hotel signatory
• Work closely with the Sales Team to action enquiries and convert business
• Actively use TEAMHOT as a means of referral, achieving agreed targets & work to exceed preset targets
• Actively use SPP as appropriate & acquire full knowledgeable understanding of the program
• Complete Exit interviews during the debrief with Events Clients
• Prepare BEO’s for all Events and follow up with the operational teams to ensure a smooth delivery of the services as confirmed to the client
• Cooperate with the finance department in preparing the invoice of events and review the invoice with the client wherever that is possible
• Monitor and update external (online) lead channels such as StarCite and C-vents at all times.
• Attend daily events briefing providing accurate updates on details of bookings and enquiries
• To attend weekly sales and/or revenue strategy meeting chaired by the Revenue Manager when requested to attend
• To ensure tentative business block information is updated on a monthly basis & provide accurate updates to the Associate Director of Sales to present at the revenue strategy meeting
• Ensure regular updates in Opera on specific bookings within the 30/60/90 timeframe are provided in order to assist Revenue Manager in accurate forecasting
• Effectively manage time ensuring the completion of all pre-set tasks on a daily basis.
• To participate in departmental and Marriott courses as required
• Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department
• Must demonstrate an awareness of the importance of body language in communication and interaction with others
• Take part in special projects as directed by the (Assistant) Director of Sales

REQUIREMENTS

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
• Previous experience in an international 5 star business hotel in the UAE
• Able to multi-task and work with deadlines under high pressure
• Excellent communicator and listener

QUALIFICATION STANDARDS
We do expect that you do have the experiences/ behaviors below. You:
• Totally embrace the philosophy of guest and customer service and own the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of internal and external customers;
• Are detail oriented and hands on;

How to Apply:
Please Apply Online
Job Title: Commis 1
Employer: Sheraton Hotel
Location: Dubai

He/ She will:

• Diligence in prevention of food wastage and methods to reduce wastage;
• Support the control of food cost;
• Project a pleasant and positive professional image to all contacts at all times;
• Ensure all production areas are maintained to a high level of cleanliness;
• Ensure all food storage areas are maintained to a high level of cleanliness organized efficiently;
• Ensure all food stock items are kept at levels agreed with Executive Chef.

REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

He or She:

• Has minimum 1 - 2 years experience in similar role;
• Previous experience is 4 or 5 star hotel;
• Totally embraces the philosophy of guest and customer service and owns the guests;
• Identify his/herself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strives to achieve satisfaction and delight of our customers;
• Is detail oriented;
• Thrives on pride of work and its product.

How to Apply:
Please Apply Online
Job title: Sales Specialist, Leisure
Employer: Sheraton
Location:  Abu Dhabi

JOB DESCRIPTION

a) Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
b) Prepare correspondence to customers, internal booking reports and file maintenance.
c) Participate in daily Rev Max meeting, pre-convention meetings, training and other sales-related meetings as required.
d) Work with other departments within the hotel to provide quality service to customers.
e) Attend trade shows, community events and industry meetings.
f) Develop/maintain knowledge of market trends, competition and customers.


REQUIREMENTS

a) Minimum 2 years working as Sales Executive
b) Local UAE market experience preferred
c) Strong communication skills
d) Good knowledge of Business Acumen

How to Apply:
Please Apply Online

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