Senior Ticketing Agent

Job title:  Senior Ticketing Agent
Employer: Qatar Airways
Location: Sharjah, UAE

About Your Job:
In this role you will lead the ticketing staff and act as intermediary between the staff and Management. Plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourage teamwork, consistency of service and proper coordination.
About You:
To be successful in this role you must have a Bachelor's degree and a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course essential.
You must also have a minimum 2-3 years of job-related experience, good knowledge of special rates / offers / promotions,proven ability to manage room sales with due regard to the Revenue.
You must also have the ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
High potential individual willing to be trained / learned.
You must also have a fair knowledge of World Geography, excellent English Language communication skills - spoken/written, as well as the ability to delegate work, set clear direction and manage workflow.
Fluency in Arabic would be an advantage.
Accountability:
Handle customer requirement/request professionally ensuring minimum complaints.
Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis.
Growing IBE / CTO Bookings to 30% of the Total Revenue. Develop sales & marketing plan for IBE revenues.
Prepare staff roster to ensure proper distribution of man power.

How to Apply:
Please Apply Online