Customer Services Duty Manager

Job Title: Customer Services Duty Manager
Employer:Qatar Airways
Location: Doha

About Your Job:
The Customer Services Duty Manager will pro-actively manage Qatar Airways passenger services operations and maintain the smooth running of the terminals on shift basis. In this role,  you are responsible for the overall management of your shift with focus on the relevant Key Performance Indicators and 5-star service delivery.  You will ensure punctuality and safety of all Qatar Airways Operations.
Specific accountabilities include:
Participates in customer services strategy formulation pertaining to Doha Airport.
Oversees and manages all terminal staff.
Ensures adequate staffing levels are maintained per shift.
Ensures adherence to company's Standard Operating Procedure with Safety and Security as foremost priority.
Fosters excellent teamwork and team spirit within Doha Hub team members.
Makes decisions, recommendations and take action pertaining to operations and uses unbiased rational approach to generate solutions.
Liaises with Hamad International Airport (HIA) personnel and other airport agencies on operational issues.
Handles all QR flights within the shift and ensures that proper hand over are done to the following Duty Manager.

About You:
You have Bachelor's degree with 5 years of job-related experience.  You will have Airport Operations background and has managed a multi-cultural team. You are knowledgeable on airport processes and technical requirements. You must have good knowledge of the Standard Operations Procedure (SOP) and confident to make quick decisions.

How to Apply:
Please apply Online

Deadline: 30th June 2017