Telephone Operator Job Vacancy at Sheraton Grand Hotel Dubai

Job Title: Telephone Operator
Location: Dubai
Employer: Sheraton Grand Hotel, Dubai


POSITION PURPOSE
To develop a thorough knowledge of the Front Office department’s operation and to work close with the other departments of the Hotel.
Keep telephone operator equipment (switchboards, faxes, photocopier, etc.) in excellent functional condition at all times.
Monitor, Control and ensure consistent proper communication of emergency situations to the hotel department heads.
Handling all normal duties related to the telephone department and SG program in line with Sheraton Brand Standards.
ESSENTIAL FUNCTIONS
Ensure that services provided are in harmony with our Sheraton core values.
Ensure that our guests receive an on brand personalized experience over the phone.
Acknowledge and recognize SPG members and deliver the appropriate welcome over the phone.
Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection.
Live the Sheraton Brand Differentiators (Sheraton Sweet Sleeper Bed, Sheraton Fitness by EXOS, Sheraton Social hour, Sheraton Link by Microsoft and Sheraton Club).
100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our guests.
Ensure strong knowledge of: (knowledge test results to reach 85% or above)
SPG

How to apply:
Please Apply Online