Rooms Controller Job Vacancy in Dubai at JW Marriott Marquis Hotel

Job title: Rooms Controller
Employer: JW Marriott Marquis Hotel
Location: Dubai

Qualifications

Job Summary
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Experience:
Ideally will have experience in a similar supervisory position within front office department.

Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Problem Solving and Complain Handling
Leadership
Multi-Tasking
Strong organizational and time management skills
OPERA, MARSHA, IMS, Virtual Concierge, Microsoft Office and other operating
systems

Education or Certification
Good level of English essential

How to Apply:
Please Apply Online