July 28, 2017
Job Title: Front Desk Team Leader
Location: Dubai
Employer: JW Marriott Marquis Hotel
Job Summary
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications. Responsible for on-the-job training for all new Front Desk Agents.
Experience:
Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Outgoing personality and outstanding guest service skills.
Knowledge of local area, local attractions, entertainment and landmarks
Knowledge of hotel room types, layouts and features
Ability to use Opera, Micros & MARSHA System and other operating systems
Knowledge of Guest Response Tracking Software / Guest ware
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Deliver trainings
Education or Certification
Good level of English essential
How to Apply:
Please apply Online
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