Assistant Front Desk Manager - Rooms Control

Job Title:.Assistant Front Desk Manager - Rooms Control
Employer: JW Marriott Marquis Hotel Dubai
Location: Dubai

Qualifications

JOB SUMMARY
Manage all front desk operations and ensure that all front desk associates adhere to policies, procedures, regulations and standards presented by hotel management. Ensuring that front desk operation runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or required. Perform duty manager related responsibilities and duties when assigned or required. Ensure all front desk agents have a clear expectations set to prioritize their responsibilities. Serve as BSA Champion for the Front Office Department. Ensure appropriate and adequate training of all front desk associates and supervisors including all on-the-job, off-the-job and 15min training

SCOPE:
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports - 6
Titles of Direct Reports – Assistant Night Manager/ Assistant Front Desk Manager
CANDIDATE PROFILE
Experience:
Adequate experience in a similar supervisory position within front office department minimum 3 years within high volume 4 or 5 star hotel.
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Team player,  pro-active and reliable
Innovative
Problem Solving and Complain Handling
Development, Coaching and Training skills
Multi-Tasking
Strong organizational and time management skills
Opera/Marsha/IMS/Guestware/Microsoft office and other systems knowledge
Education or Certification
Good level of English essential

CORE WORK ACTIVITIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Be a role model for the team and mentor of Assist Front Desk Managers. Must remain deeply engaged with the team to ensure associates and taken care of and improvement in associate engagement scores
Actively part in training and development of the entire team specially the Front desk and night
Play close attention to manning levels and assist FOM in recruitment process
Keep close watch on customer service and check in and check out scores on guest voice. Train, coach the team based on their performance in guest voice

How to Apply:

Please Apply Online