Middle East Jobs

Sales Executive - Business Travel

Job Title: Sales Executive - Business Travel
Employer: The Ritz-Carlton Abu Dhabi
Location: Abu Dhabi

Qualifications

JOB SUMMARY
Drives revenue from local accounts for the hotels the Sales Executive represents by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Partners with account leaders to pull through business from customer accounts deployed outside the local market. Reports to the area sales leaders to align on sales activities to generate business for stakeholder properties in the market.
CANDIDATE PROFILE
Education and Experience
Required:
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
Preferred:
• 4-year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry.
CORE WORK ACTIVITIES
Managing Sales Activities
• Works with Area Sales Leader (ASL) in identifying the top accounts of each stakeholder hotel, determine deployment structure, identify account manager, and coordinate efforts to pull-through business from the accounts for the stakeholder hotels.
• Assist ASL in identifying share shift targets.
• Solicits new business from assigned small business accounts, reader boards, and leads sent through internal referral mechanisms.
• Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources in order to generate leads.
• Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts.
• Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.
• Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, new business calls, face to face activities, etc.).
• Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) Activities, etc.).

How to Apply:
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Sales & Marketing - Director of Revenue Management

Job Title: Sales & Marketing - Director of Revenue Management
Employer: The Ritz-Carlton Abu Dhabi
Location: Abu Dhabi

JOB SUMMARY
Leads inventory management and analysis activities and staff in a given market. The position may have primary leadership responsibilities for a sub-set of hotels within the market and will partner with stakeholders on setting sales and revenue strategies. Position has overall responsibility for managing rooms and space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits. Ensures all rates, packages, and hotel sales strategy information is built in the hotel(s)’ inventory systems. Develops and/or uses analytical tools and systems to maximize revenues and profit. Position is accountable for preparing forecasts, budgets and projections.
CANDIDATE PROFILE
Education and Experience
A degree in a relevant business discipline preferred or demonstration of equivalent work experience.
CORE WORK ACTIVITIES
Managing Revenue Management Projects and Strategy
• Position contributes to sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities
• Provides inventory management functional expertise and leadership to sales leaders.
• Provides revenue management functional expertise and leadership to general managers, property leadership teams and market sales leaders.
• Provides critical input to market leaders for development of property sales strategy. May prepare for and lead sales strategy meetings for hotels in sub-market
• Understands and accurately represents individual property sales needs.
• Manages room authorizations, rates and restrictions.
• Utilizes brand’s revenue management systems and tools to ensure that revenue and profit are maximized.
• Serves as an inventory and restriction expert for other Revenue Management leaders and stakeholders.
• Manages inventory to maximize cluster rooms revenue.
• Prepares sales strategy critique.
• Prepares budgets for transient, group and catering.
• Updates market knowledge and aligns strategies and approaches accordingly.
• Assists hotels with pricing and provides input on business evaluation recommendations.
• Serves as a demand expert for team members, GMs, and regional stakeholders
• Ensures that the hotel(s)’ sales strategies are effectively implemented in the inventory systems.
• Provides recommendations to improve effectiveness of revenue management processes.
• Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.

How to Apply:

To Apply please Click Here

Restaurant Supervisor - All Day Dining

Job Title - Restaurant Supervisor - All Day Dining (17000SDP)
Employer: Marriott Hotel Al Forsan
Location: Abu Dhabi

Description
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

Qualifications

Job Summary

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

How to Apply:

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CID Data Entry Agent Job Vacancy at The Ritz-Carlton Abu Dhabi

Job title: CID Data Entry Agent
Employer:The Ritz-Carlton Abu Dhabi
Location: Abu Dhabi

Description
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Qualifications

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.

How to Apply

Please apply online

Spa Attendant

Job Title: Spa Attendant
Employer: JW Marriott Marquis Hotel
Location: Dubai

Qualifications

Job Summary

Ensuring the Spa & club is clean and tidy at all times with enough guests supplies
Scope
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports -none
Titles of Direct Reports – NA

Candidate Profile
Experience:
Minimum 2years of experience in hospitality industry preferable in spa field
Skills and Knowledge
Good oral and written communication skills in English
Able to get on well with people from many different backgrounds
Able to work under pressure at times
Ability to be versatile
Able to do shift work
Well presented
Clear speech
Must be able to do hard physical work
Good general health
Ability to carry weights
Energetic
Self-motivated - able to work on their own
Basic Health and Fitness Knowledge
Basic knowledge of Exercise executions
Basic Knowledge in Aerobics
Ability to operate and maintain Exercise Machines and equipment’s

Main Duties

To ensure that you are always courteous and friendly to guests, attentive to their needs, handle problems in a professional manner and are conscious of the importance of safety.
To welcome prospective members in a professional and courteous manner, providing them with a full explanation of the gym’s facilities, equipment, services and to promote and sell memberships.
To promote & sell nutritional products and maximizing revenue.
To be responsible for the cleanliness and hygiene of all areas of club as laid down in the ‘Daily Cleaning Schedule’ to include:
* The daily pre-opening / closing cleaning maintenance program.
* Daily routine cleaning maintenance checklist.
To liaise with the Spa & Recreation Manager/supervisor in the daily maintenance of the Spa Pools, Plunge Pool, Sauna’s and Steam rooms.
To inform the Recreation Supervisor on a daily basis of any faults, defects or maintenance requirements.
To ensure the careful handling of all cleaning materials, chemicals and machinery and to follow the necessary safety precautions to safeguard the risk of injury to oneself and to guests.
To maintain and to take care of all cleaning equipment, and to keep an inventory of all cleaning materials and stocks.

How to Apply:

Please Apply Online

Assistant Front Desk Manager - Rooms Control

Job Title:.Assistant Front Desk Manager - Rooms Control
Employer: JW Marriott Marquis Hotel Dubai
Location: Dubai

Qualifications

JOB SUMMARY
Manage all front desk operations and ensure that all front desk associates adhere to policies, procedures, regulations and standards presented by hotel management. Ensuring that front desk operation runs smoothly in a professional manner at all times. Perform all front desk related responsibilities and duties when assigned or required. Perform duty manager related responsibilities and duties when assigned or required. Ensure all front desk agents have a clear expectations set to prioritize their responsibilities. Serve as BSA Champion for the Front Office Department. Ensure appropriate and adequate training of all front desk associates and supervisors including all on-the-job, off-the-job and 15min training

SCOPE:
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports - 6
Titles of Direct Reports – Assistant Night Manager/ Assistant Front Desk Manager
CANDIDATE PROFILE
Experience:
Adequate experience in a similar supervisory position within front office department minimum 3 years within high volume 4 or 5 star hotel.
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Team player, pro-active and reliable
Innovative
Problem Solving and Complain Handling
Development, Coaching and Training skills
Multi-Tasking
Strong organizational and time management skills
Opera/Marsha/IMS/Guestware/Microsoft office and other systems knowledge
Education or Certification
Good level of English essential

CORE WORK ACTIVITIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
Be a role model for the team and mentor of Assist Front Desk Managers. Must remain deeply engaged with the team to ensure associates and taken care of and improvement in associate engagement scores
Actively part in training and development of the entire team specially the Front desk and night
Play close attention to manning levels and assist FOM in recruitment process
Keep close watch on customer service and check in and check out scores on guest voice. Train, coach the team based on their performance in guest voice

How to Apply:

Please Apply Online

Assistant Manager - Loss Prevention

Job Title: Assistant Manager - Loss Prevention
Employer: Dubai Marriott Harbour Hotel & Suites
Location: Dubai

Qualifications

Job Summary

Conduct key control audit, monitor electronic key boxes, issue/receive master keys, radios, and beepers; ensure the safekeeping of these items. Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions and alarm systems. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Resolve safety hazard situations. Escort unwelcome persons from the property. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all reports/documents; release information only to authorized individuals. Provide proper paperwork to employees requiring outside medical treatment. Type, proofread, and copy security reports. Assist management in training, and motivating; serve as a role model. Assign and ensure work tasks are completed on time.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure quality assurance expectations and standards. Move up and down stairs/ramps. In addition some states may have additional licensing/registration requirements to be considered for this position. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

How to Apply:

Please Apply Online