Job title: Cluster Reservations Agent
Employer: Wyndham Dubai Marina and TRYP by Wyndham Dubai
Location: Dubai
Cluster Reservation Agent
This is a cluster role where the Associate is responsible for two properties.
Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
Answer guest inquiries about hotel services, facilities and hours of operation.
Book group room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
Enter reservations into the computer according to standard operating procedures.
Communicate and work closely with the Sales Department and Front Office to build group blocks and enter group bookings.
Maintain availability calendar and communicate all relevant information to the Front Desk staff.
Maintain accurate files and reports.
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.
Post no-show revenue daily, if required at property.
Communicate availability to wholesalers.
Call for occupancy at area hotels.
File reservations and group contracts.
Review Reservations logbook and Guest Request log on a daily basis.
Send confirmations.
Process advance deposit/balance sheet.
Process brochure requests.
Assist with processing travel agent's pro-forma invoices and commissions as requested.
Qualifications
What we are looking for?
2 - 3 years experience on the same field
Good English communication skills ( Written and Verbal). Arabic language is a plus
Knowledgeable in OPERA System
Strong attention to details
Passionate and customer focused
How to Apply:
Please Apply
Online
October 28, 2017
