Guest Service Agent Job Vacancy at Four Points by Sheraton in Dubai

Job Title: Guest Service Agent
Employer:  Four Points by Sheraton, Dubai
Location: Dubai

About the Job:
• Monitor cleanliness and repair of Lobby, Front Desk and Back Office areas.
• Ensure shift check list is completed per shift, with all tasks actioned and clear handover done to the next shift with sign off from shift in charge prior to completing the shift.
• Ensure prompt, efficient and courteous reception of guests according to LRA and the Welcome brand standards
• Record and administer arrivals and departures, ensuring information is updated accurately
• Full awareness of current daily status of Hotel as well as room inventory
• Thoroughly conversant with all room types, décor and outlook
• Effectively deal with guest problems and complaints immediately. Ensure these are then communicated to shift leader, and recorded via SGR, Opera and Logbook.
• Be aware of daily functions, events, VIP and group arrivals
• Ensure guest’s immediate requirements are catered for
• Awareness of regular guest names & requirements
• Ensure cashiering is accurate and billing instructions are followed, and all paperwork is in order
• Reports any potential credit risks immediately to Shift Leader
• Issue safe deposit boxes and allow guest access in accordance with procedures
• Must be conversant and up to date with Starwood Preferred Guest program benefits and promotions, and ensure monthly/annual enrollment goals are met.
• Ensure back up reports are generated and saved regularly per shift in case of the event of system downtime.
• Works closely with Housekeeping for an efficient turnaround of rooms and room status.
• Actively focus on driving hotel revenue through upselling/ StarPush programs and charges for early arrivals and late departures.
• To carry out any other duties as required

How to Apply
Please Apply Online